Around 60 staff have transferred from Flybe to another Exeter-based company after the airline outsourced its call centre operations.
The workers have moved from Flybe's headquarters at Exeter Airport to Sitel's base in Dix's Field, which also handles customer enquiries for firms including John Lewis.
Flybe is understood to have looked at various call centre providers elsewhere in the UK and overseas before selecting Sitel, in part because the company could minimise the impact of the transition on existing staff.
The deal comes after the airline told investors it was focusing on "revenue growth, cost control and improved efficiency" after reporting a loss of £1.3m for the six months to the end of September.
By outsourcing the operation, the airline has avoided the expense of relocating its call centre to more suitable premises.
Jonathan Breedon, Flybe's director of customer services, said: "Flybe's decision to outsource our call centre function to Sitel at their Exeter-based facility is good news for our staff, our customers and the company. Sitel are leaders in their field and this move ensures job security for all transferring staff."
