AUDIO: Paul Tisdale confirms Clinton Morrison's deal and hints at return for Jordan Moore-Taylor
Cancer patient who burgled Exmouth pensioner to buy heroin is jailed
Strain of living with mother led Devon man to attack her and her partner
PHOTO OF THE WEEK: January 15
A30 closed after huge hole opens up in the ground
Council forced to admit Exeter is not a capital city
University of Exeter's chief operating officer named one of the most influential LGBT executives in the UK
Fresh weather warning of snow and ice issued for Devon tomorrow
Superdrug launches the world's first music track sex aid
H&M 'named and shamed' as one of 37 employers who failed to pay workers minimum wage
Top NHS boss promises to reveal reasoning behind plans to close East Devon community hospital beds and Minor Injuries Units
Connacht v Exeter Chiefs: Team news
Famed Exeter firm closes Topsham showroom
Vote Now: What restaurants do you want in Exeter's Guildhall Shopping Centre revamp?
Comment: How Twitter persuaded British Gas to say yes to changing a meter
Technology rules our lives, whether we like it or not. From banks to traffic lights, everything is great until all of a sudden, it stops working. Or the computer says no. But sometimes social media, to many a curse of our technological era, can come to the rescue.
Take for example a family's recent house move. The new place was fitted with a British Gas pre-payment card meter. So the new owner bought a gas card, registered it in the machine, went back out to the shop to put some money on it (cash payments only), and the gas flowed. Only the money was being used up at an alarming rate.
So she called British Gas, to be told by a friendly voice that the meter had been set up to repay a £1,000 debt left by the previous occupant. But don't worry, just prove you have moved in and we will wipe the debt from the meter. Which she did, and they sent out a new gas card. That didn't arrive, so she drove to a corner shop, bought a new special type of gas card and loaded it with money. But the cash was still disappearing too fast. Further inquiries revealed the meter was taking extra cash to repay two years of unpaid standing charge. A couple of days later an engineer arrived to wipe the meter, and you've guessed it, another new gas card was sent out. After spending more than £100 to load gas cards, she had finally had enough and asked for a credit meter, so she could pay by direct debit and get a cheaper rate. What could go wrong? After all, she has paid the gas and electricity bills on time for 20 years, including several years with British Gas. But the friendly call centre worker broke the bad news that she had failed a credit check and would have to keep the pre-payment meter. "What have I failed on?" she asked. "Sorry, we don't know, but you can try again in 60 days." She then asked to know what criteria British Gas used in their credit checks: "Sorry, no one knows." So she registered with a credit agency, did her own check, and found out her rating was 'good'. But British Gas still refused to change the meter. Computer says no.
After hours on the phone with no progress, she vented her frustration publicly on Twitter. And lo and behold, after a brief exchange and proof of the credit rating, an appointment was made to send round an engineer to change the meter. Whether you love or hate social media, it just goes to show going public with a complaint can make organisations take action to keep their customers happy and protect their reputation.