THE POLICE non-emergency police number 101 is to be reviewed after complaints about people waiting too long to have calls answered.
Tony Hogg, the crime commissioner, the system is failing and he is not satisfied.
It comes after it was revealed that about 250 callers per month hang up before their calls are answered.
Police previously claimed more than 96 per cent of callers were satisfied with the number.
Mr Hogg said: "We're getting too many people who no longer bother because they feel it's not working.
"To me, the system - not the people - is failing us."
Mr Hogg tests the number regularly, including twice in the last week, with one call saying he would have to wait eight minutes.
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